Responsible Gaming Guide – CandyLand

Our Commitment to Safe and Responsible Gambling

CandyLand is committed to providing a safe, fair, and enjoyable gaming environment for all players in the United Kingdom. Responsible gambling is not simply a regulatory obligation for CandyLand — it is a foundational principle that shapes every aspect of how this platform operates. From the tools made available to players, to the support structures in place behind the scenes, every decision is guided by a genuine duty of care toward the people who choose to play here.

This guide has been created to help players understand the resources available to them, recognise potential signs of harm, and take meaningful action when gambling stops being enjoyable. It is also intended to provide clarity on how CandyLand protects vulnerable individuals, including minors, and how players can access independent support services at any time.

Core Philosophy: Gambling as Entertainment

Gambling at CandyLand is designed and intended to be a form of entertainment. It is a leisure activity, comparable to other forms of paid entertainment such as attending a sporting event or watching a film. Like all forms of entertainment, it carries a cost, and players should approach it with that understanding firmly in mind.

Gambling should never be viewed as a way to generate income, solve financial difficulties, or recover money that has already been lost. The outcomes of casino games are determined by certified random number generators, meaning results are entirely unpredictable and cannot be influenced by strategy, timing, or previous outcomes. There is no system or method that guarantees a win, and any expectation of profit from gambling is fundamentally misaligned with how these games work.

CandyLand encourages every player to set personal limits before they begin playing, to treat any money spent on gambling as the cost of entertainment, and to stop playing when it stops being fun. If gambling begins to feel like an obligation, a necessity, or a source of stress, that is a signal that something has changed and that support may be needed.

Self-Control Tools Available at CandyLand

CandyLand provides a comprehensive suite of responsible gambling tools that allow players to manage their activity directly from within their account. These tools are available at all times and are designed to give players meaningful control over how they engage with the platform.

Deposit Limits

Players can set daily, weekly, or monthly deposit limits to control how much money they add to their account within a given timeframe. Once a limit is set, it takes effect immediately. Any request to increase a deposit limit is subject to a mandatory cooling-off period before the change is applied, ensuring that decisions made in the heat of the moment do not result in immediate harm.

Loss Limits

Loss limits allow players to cap the amount they are willing to lose within a set period. This tool is particularly useful for players who want to ensure that a session of play does not result in financial consequences beyond what they have pre-determined to be acceptable.

Wagering Limits

Wagering limits restrict the total amount a player can bet within a defined period, regardless of wins or losses. This helps players maintain control over the pace and scale of their gambling activity.

Session Time Limits

Players can set limits on the duration of individual gambling sessions. Once the time limit is reached, the player will be notified and the session will end. This tool helps prevent extended play that can lead to fatigue-related decision-making and loss of perspective.

Cooling-Off Periods

A cooling-off period allows a player to take a short break from gambling without fully closing their account. During a cooling-off period, the player will not be able to access the gambling features of the platform. This option is suitable for players who feel they need a pause but are not ready to commit to a longer exclusion.

Self-Exclusion

Self-exclusion is available for players who feel they need a more substantial break from gambling. CandyLand offers self-exclusion periods of varying lengths. During a self-exclusion period, the player’s account will be suspended and they will not be able to deposit, wager, or access any gambling features. CandyLand will also take steps to prevent marketing communications from being sent to self-excluded players.

Players in the United Kingdom are also encouraged to register with GamStop, the national self-exclusion scheme, which allows individuals to self-exclude from all UK-licensed gambling operators simultaneously. Registering with GamStop provides a broader layer of protection across the industry.

Reality Checks

CandyLand provides optional reality check notifications that remind players how long they have been playing during a session. These prompts are intended to help players maintain awareness of time spent gambling and make informed decisions about whether to continue.

Self-Assessment: Recognising the Signs

Understanding whether gambling has become a problem can be difficult, particularly when patterns develop gradually over time. The following questions are intended to help players reflect honestly on their relationship with gambling. If a player answers yes to one or more of these questions, it may be an early indicator that their gambling behaviour warrants closer attention.

1. Do you find yourself spending more money on gambling than you originally planned?
2. Have you ever tried to win back money you have lost by continuing to gamble?
3. Do you think about gambling frequently when you are not playing?
4. Have you ever lied to someone close to you about how much time or money you spend on gambling?
5. Has gambling ever caused you to feel anxious, stressed, or depressed?
6. Have you ever borrowed money or sold possessions in order to fund gambling?
7. Do you find it difficult to stop gambling once you have started, even when you want to?
8. Has gambling ever interfered with your work, studies, or personal relationships?
9. Do you feel irritable or restless when you try to reduce or stop gambling?
10. Have you ever used gambling as a way to escape from problems or difficult emotions?

These questions are not diagnostic tools, but they are a useful starting point for honest self-reflection. CandyLand encourages all players to revisit these questions periodically and to take action if the answers give cause for concern.

Early Warning Signs and Immediate Action

Problematic gambling rarely develops overnight. It typically begins with small changes in behaviour that can be easy to overlook or rationalise. Being aware of these early warning signs can make a significant difference in preventing a manageable situation from escalating.

Common early warning signs include:

• Spending more time or money on gambling than intended on a regular basis
• Feeling a need to gamble with increasing amounts of money to achieve the same level of excitement
• Becoming preoccupied with gambling, including planning future sessions or reliving past ones
• Continuing to gamble despite experiencing negative consequences in other areas of life
• Attempting to hide gambling activity from family members or friends
• Feeling a sense of guilt or shame after gambling sessions
• Using gambling as a primary coping mechanism for stress, loneliness, or emotional difficulty

If a player recognises any of these signs in their own behaviour, CandyLand encourages them to take immediate action. The following steps are recommended:

1. Log in to your CandyLand account and apply a deposit limit, loss limit, or session time limit immediately.
2. Consider activating a cooling-off period or initiating self-exclusion if the situation feels urgent.
3. Reach out to one of the independent support organisations listed in this guide.
4. Talk to someone you trust about what you are experiencing.

Taking action early is always more effective than waiting for the situation to worsen. CandyLand’s responsible gambling tools are available around the clock and can be activated at any time.

Account Restrictions and Self-Exclusion Mechanisms

CandyLand operates in full compliance with the requirements set by the UK Gambling Commission. This includes a robust framework for account restrictions and self-exclusion that is designed to be accessible, effective, and responsive to player needs.

Players can request account restrictions at any time through their account settings or by contacting the CandyLand customer support team. Restrictions available include:

• Temporary account suspension
• Permanent account closure
• Reduction of existing limits
• Application of a cooling-off period
• Full self-exclusion for a specified minimum period

When a player requests self-exclusion, the process is handled with care and without judgment. The account will be suspended promptly and steps will be taken to ensure that the player does not receive any promotional communications during the exclusion period. CandyLand will not attempt to persuade a player to reconsider a self-exclusion request.

Following the end of a self-exclusion period, accounts are not automatically reactivated. Players must take a deliberate step to resume activity, which includes a reflection period designed to ensure the decision to return to gambling is considered and intentional.

CandyLand also cooperates fully with third-party exclusion schemes, including GamStop, and will honour exclusions registered through that service.

Protection of Minors

CandyLand operates a strict policy of zero tolerance for underage gambling. Gambling services provided by CandyLand are available exclusively to individuals who are 18 years of age or older. Robust measures are in place to prevent access by anyone who does not meet this requirement.

All new players are required to verify their age as part of the registration process. This is done through Know Your Customer checks, which may include submission of government-issued identification documents such as a passport or driving licence. CandyLand reserves the right to suspend account access at any point if age verification has not been satisfactorily completed.

In addition to formal verification processes, CandyLand recommends the following measures for adults who share devices or internet connections with minors:

• Use parental control software to restrict access to gambling websites on shared devices
• Keep account login credentials confidential and do not share them with anyone, including family members
• Log out of your CandyLand account after each session when using a shared device
• Consider using dedicated devices for gambling activity that are not accessible to children

Parental control tools such as Gamban, Net Nanny, and Cyber Patrol can be used to block access to gambling websites at the device or network level. These tools provide an additional layer of protection for households with children.

CandyLand takes any report of potential underage gambling seriously and will investigate all such reports thoroughly and promptly.

External Help and Support Services

Seeking help for gambling-related concerns is a sign of strength, not weakness. There are a number of professional organisations in the United Kingdom that provide free, confidential, and non-judgmental support to individuals affected by gambling harm, as well as to their families and loved ones.

GamCare

GamCare is the leading provider of information, advice, and support for anyone affected by problem gambling in the United Kingdom. GamCare operates the National Gambling Helpline, which is available 24 hours a day, 7 days a week. Support is available by phone, live chat, and online forum. GamCare also provides access to free counselling and treatment services.

• Website: www.gamcare.org.uk
• National Gambling Helpline: 0808 8020 133

BeGambleAware

BeGambleAware is an independent charity that provides resources, tools, and support for people experiencing gambling-related harm. The organisation offers a range of self-help tools as well as access to professional treatment services across the United Kingdom.

• Website: www.begambleaware.org
• Helpline: 0808 8020 133 (shared with GamCare)

GamStop

GamStop is the UK’s national self-exclusion scheme, allowing individuals to exclude themselves from all UK-licensed gambling operators in a single registration. It is free to use and takes effect within 24 hours of registration.

• Website: www.gamstop.co.uk

Gamblers Anonymous

Gamblers Anonymous is a fellowship of individuals who share their experience, strength, and hope with each other in order to recover from gambling problems. Meetings are available across the United Kingdom and online.

• Website: www.gamblersanonymous.org.uk

Gordon Moody

Gordon Moody provides residential and online treatment programmes for individuals with severe gambling problems. Their services are available to people across the United Kingdom and are delivered by specialist practitioners.

• Website: www.gordonmoody.org.uk

Personal Responsibility and Platform Support

CandyLand believes that responsible gambling is a shared responsibility between the platform and the player. The tools, safeguards, and resources described in this guide are provided to support players in making informed and controlled decisions about their gambling activity. However, the most effective protection comes from players engaging honestly with their own behaviour and using the available tools proactively.

CandyLand will never pressure a player to continue gambling, increase their spending, or reverse a responsible gambling measure they have put in place. The platform’s customer support team is trained to handle sensitive conversations about gambling harm with care and confidentiality. Any player who reaches out for help or raises concerns about their gambling will be treated with respect and without judgment.

All information shared by players in connection with responsible gambling measures is handled in strict confidence. CandyLand does not use this information for commercial purposes and will not share it with third parties except where required to do so by law or regulatory obligation.

Players are encouraged to review this guide regularly and to make use of the tools and support services available to them. Gambling should remain an enjoyable and controlled activity. If it ever stops being that, help is available and taking action is always the right choice.